Return policy

Scope of Application

A. 14-Day Return Policy

• Timeline: You have 14 days from the date of receipt to request a return.
• Eligibility Criteria:
  • Items must be in original condition (unused, unworn, with tags and original packaging).
  • Manufacturer Direct items are final sale and not eligible for returns.

B. Return Process

• Application Channels:
  • Email: support@zspecialsoffer.shop
  • Phone: +1 513 309 4092
• Procedure:
  • Upon return approval, we will provide a return shipping label and address instructions.
  • Items sent back without prior return request will not be accepted.

C. Damaged, Incorrect, or Defective Items

• Inspection Requirement: Inspect your order upon receipt and contact us immediately if:
  • The item is defective, damaged during transit, or incorrect (wrong item/size).
• Resolution: We will evaluate the issue and offer solutions (e.g., return, exchange, or replacement).

D. Exchange Policy

• Applicable Scenarios: Exchanges are only allowed for damaged, incorrect, mis-sized, or defective items.
• How to Apply: Contact customer service via email or phone (support@zspecialsoffer.shop / +1 513 309 4092).

E. Restocking Fees

• No restocking fees will be charged for returns.

F. Refund Processing

• Review Process: We will email you to confirm receipt and inspection of your return, notifying you of refund approval status.
• Refund Method: Approved refunds will be issued to your original payment method.
• Processing Time: Bank or payment provider processing may cause delays; actual credit timing varies.

G. No Refunds for Unused Discounts

• Discount codes or coupons not applied at checkout are not eligible for separate refunds or retroactive application.
• Discounts must be used at the time of purchase.

H. Shipping Costs and Return Address

• Shipping Policy: Customers are charged shipping fees at most once (including returns).
• Return Address: Contact customer service for the return address (support@zspecialsoffer.shop / +1 513 309 4092).

I. Refund Issues

1. Check your bank account or payment platform.
2. Contact your payment provider to inquire about processing.
3. If over 15 business days have passed, contact us for assistance.

J. Contact Information

• Email: support@zspecialsoffer.shop
• Phone: +1 513 309 4092
• Hours: 9:00–21:00 EST (Monday–Sunday)

Policy Effectiveness and Changes